- TERMS & CONDITIONS
Section 1 General ProvisionsThese terms and conditions (hereinafter "the Conditions") set out the terms and conditions of sale of products offered by the company Ridge Wetsuits LLP on its merchant website at the following address: www.ridgewetsuits.com (hereinafter "the Website").
The company Ridge Wetsuits LLP (hereinafter "the Company" or "Seller") is a limited Partnership, registered with the Registrar of companies for England & Wales under number OC393258, whose VAT number is GB 187841267.
The products in this contract (hereinafter "Products") are manufactured and sold by Ridge Wetsuits LLP and are visible and available on the Website within the limits of available neoprene inventory.
This contract is stipulated between Ridge Wetsuits LLP and any non-selling individual (hereinafter "Customer") that has a valid shipping address in one of the countries mentioned in Section 3 below and wishes to make a purchase from the Website (hereinafter "Order") for his or her personal use.
The Customer may contact Ridge Wetsuits LLP customer service at any time:
- By telephone: +44 (0)7872 595 965
- By email: firstname.lastname@example.org
In these Conditions, the Seller and the Customer shall be individually called "Party" and collectively the "Parties."
Section 2 PurposeThese conditions are intended to define the terms of sale between the Seller and the Customer for the Products ordered on the Website. The Parties expressly agree that these terms govern their contractual relationship, their reciprocal rights and obligations, and all steps involved in the Order process. The validation of the Order placed by the Customer implies acceptance without limitation or reservation with regard to these Terms. To this end, the Customer must have read the Conditions and checked the box "I have read and accept the General Terms and Conditions of Sale" when placing his/her Order. The Conditions may be saved and/or printed by the Customer.
The Seller reserves the right to modify its General Terms and Conditions of Sale. Conditions shall be applicable from the date of their online publication and shall apply to Orders placed from that date.
If a condition of sale is missing from these Conditions, it shall be governed by the rules and regulations applicable to distance selling companies headquartered in the UK. These Conditions are written in English.
Section 3 Offer ValidityThe Products offered by the Seller on its Website may only be sold to customers with a valid delivery address globally.
The Products shown and offered on the website will be available until neoprene inventory is depleted.
The Seller agrees to notify the Customer by email of the unavailability of a product after an order has been placed. The product in question shall be canceled and shall be, if necessary, refunded within 15 days of Order confirmation. The remainder of the order shall remain firm and final.
Seller full or partial cancellation of the order placed by the customer shall not entitle the customer to any compensation due to the unavailability of the Products.
Section 4 Product Presentation4.1 Description Products offered for sale are described and presented as accurately as possible. One or more photographs and a description detailing the essential characteristics of the Product are available prior to order placement. However, minor differences between a Product and photograph may exist, depending in particular, on the resolution and the users screen color definition. Photographs and descriptions of the Products offered for sale on the Website are for information purposes only and have no contractual value.
4.2 Price The prices indicated next to each Product offered for sale are in euros (), inclusive of all tax, shipping and handling charges for the order (see Section 7 "Delivery").
The VAT rate shall be the rate applicable by English law on the date of order validation by the Seller or, if exceeding the thresholds set by the Member State in which the Customer is based, the VAT rate in effect in the country of order delivery on the date of order confirmation by the Seller.
The prices applied are those indicated on the Website and confirmed to the Customer during order validation.
The order price is payable in full on the day the order is placed by the Customer. The Seller shall not be required to deliver the order if the price has not been paid in full.
The Seller may change the Product price at any time, but it agrees to apply the prices indicated on its Website at the time the order is validated by the Customer.
In the event an obviously incorrect price (low price) is displayed, for whatever reason (including a manual or technical error or IT problem), the order, including orders already approved by the Seller, will be canceled. The Customer will be informed as soon as possible of cancellation and may, if desired, replace his/her order at the corrected price.
4.3 Discounts and promotions The discounts and promotions offered on the Website shall be valid only during the period of validity specified in the offer in question and within the limits of available inventory. Said discounts and promotions may not give rise to any payment or reimbursement of an amount to the Customer.
Promotional operations and discounts are limited to the Customer concerned. Any transfer to third parties is prohibited. The amount of the promotion or discount will be deducted from all taxes included in the order.
Section 5 OrderingPlacing an order requires payment. The Customer explicitly acknowledges its obligation to pay for any order placed on the Website.
To place an order on the Website, the Customer shall follow the following procedure:
5.1 Registration When placing his/her first order, the Customer shall complete a form containing all information required to place the order. He/she shall indicate a delivery address and email address.
He/she shall select the Products of choice by clicking to add them to the shopping cart.
When placing the order, the Customer may obtain a summary of the Products selected at any time by clicking the "My Cart" link.
He/she can then continue shopping or complete selection and place the order by making payment.
If the Customer is already registered on the Website, he/she shall identify him/herself by entering an email address and password. He/she must then validate the delivery address entered during a previous order and then select the Products as indicated above. Once the order has been verified, the Customer shall have read and accepted these Terms and Conditions, which can be saved and/or printed.
5.2 Validation Order validation by the Customer:
After checking his/her Order and once all required information has been entered by the Customer, he/she will click "Make Payement" to confirm the Order and make payment according to the conditions set out in Section 6 below. Order validation by the Seller:
After receipt by the Seller of the order placed by the Customer, the Seller will send an order confirmation email summarizing the type, quantity and price of the products selected by the Customer, the chosen method of payment, Customer details and order delivery address. This confirmation email implies acceptance by the Seller of the order placed by the Customer. When the Order has been completed, an order confirmation email will be sent to the email address provided by the Customer summarizing the type, quantity and price of the products selected by the Customer, selected payment method, Customer details and Order delivery address.
Section 6 Payment6.1 Payment method
The Customer may pay for the Order online by credit card (Visa, Mastercard, Paypal, (TBC)) by entering his/her credit card number and expiration date, as well as the three figures indicated on the back of the credit card. For payment using a PAYPAL account, the Customer will be redirected to the PAYPAL account and once the payment has been confirmed, he/she will be able to complete the Order. The Customer guarantees the Seller that it has the required authorizations to use this payment method. The Seller reserves the right to suspend any Order and delivery in the event of credit card payment authorization by banks or in the event of non-payment of any amount due by the Customer. New Order(s) may be refused by the Seller in the event of delayed payment or non-payment, whether partial or total, of a previous Order by the Customer.
6.2 Security Confidential credit card information (credit card number, expiration date, Cvv2 code) used to pay for the Order on the Website is subject to encrypted transmission and does not pass through the Ridge wetsuits LLPs servers. When the Order has been validated, the corresponding request for payment is subject to an authorization request for the credit card used by the Customer to pay for the Order. Successful Order payment is indicated by a "payment confirmation" message. The Customer may obtain a record of the transaction from the bank at which the account associated with the credit card is established. As the Seller may not be held liable for any direct and indirect damage or disadvantage associated with the use of the Internet beyond the measures and precautions taken by the Seller to this effect, the Customer is reminded that it is his/her responsibility to verify that he/she is indeed on a secure payment page when proceeding with Order payment (indicated by the padlock icon + "https" page address), that he/she should not entrust minors or third parties with his/her credit card, not disclose codes or passwords to anyone either by email or telephone, must use a computer system that is up to date and protected by anti-virus software. To fight credit card fraud and identity theft, Ridge Wetsuits reserves the right to request that the Customer provide a photocopy of a valid piece of ID and/or proof of residence. Pending these documents, the Order will be placed on hold and have a status of "pending validation". To ensure quick processing of the Order, the Customer agrees to provide the documents that may be required by the Seller no later than 10 working days from the date requested. If said documents are not provided, Ridge Wetsuits may cancel the Order without any compensation to the Customer. In the event of fraudulent use of his/her credit card on the Website, the Customer should immediately contact the Sellers Customer Service Department at the address/telephone number indicated in Section 1 above. This information shall not give rise to Customer compensation or to any refund from the Seller, as the Customer must contact the credit card issuing bank.
6.3 Ownership The Seller retains ownership of the Product(s) until receipt of payment in full of the Customer Order.
6.4 Electronic Signature The provision of the Customers online credit card number and the final validation of the Order shall serve as proof of Customer consent, in accordance with the French law of March 13, 2000 and indicate: - Payment is due under the terms of the Order - Signature and express acceptance of all transactions.
6.5 Proof and electronic archival The Customer and Seller agree that all digital items exchanged between them constitute admissible evidence that is valid and enforceable and has the same probative force as a private deed of sale.
Section 7 Delivery7.1 Delivery area, time frame and costs In one of the areas listed in Article 3 of the Conditions, the products are shipped with delivery slips to the address indicated by the Customer at the time of Order placement. The seller will to the best of his ability delivered the product within 4 weeks of the Order confirmation sent by the Seller to the Customer. It is understood that the delivery times may vary, Shipping is free of charge for all Orders.
7.2 Order Tracking When the Order is ready to be shipped, the Customer will receive an email at the address provided when placing the Order confirming Order shipment. This email will also include the Order invoice. An Order tracking number will also be sent to the Customer by email.
7.3 Transfer of Risk Risk of loss and damage to the Customer's Order are transferred at the time of Order delivery, i.e. hand delivery of the Order. However, in the event of return or exchange according to the Conditions set forth in Article 9 below, and in the event of delivery errors (7.4), the Products will travel at the Customer's risk until their actual receipt by the Seller at the return address.
7.4 Delivery Errors The Customer shall make delivery error claims to the Seller no later than 10 days following delivery. Delivery error shall mean non-compliance of the Products as compared to the description contained in the Order Form (incorrect product number, measures, size, and colors). All delivery error claims submitted after the deadline indicated in the first paragraph of this Section shall be rejected. Claims must be submitted to the Seller's customer service department at the address indicated in Section 1 of these Conditions. Claims not made in accordance with the rules defined above and within the specified time limit cannot be taken into account, and release the Seller from any liability in this respect. Upon receiving the claim, the Seller will issue an exchange number to the customer. Product(s) may be exchanged only after receipt of said exchange number. In the event of a delivery error, the Product(s) to be exchanged must be returned to the Seller in their original condition (unwashed, unworn). Return costs are the responsibility of the Seller but Product return is the responsibility of the Customer. Therefore, the seller recommends that the Customer use insured registered mail to be able to track return parcel shipment. If the delivery error created a change in the price paid by the Customer when the Order subject to the claim was shipped, the Seller shall make the necessary corrections, which may include either a refund to the Customer, or an additional charge to the latter, depending on the nature of the delivery error.
Section 8 Legal and Contractual Guarantees8.1 Legal and commercial guarantees if applicable Legal guarantees: The Products are covered by a conformity guarantee and a guarantee against hidden defects, which allow the Customer to return the defective Products to Seller. The Seller shall deliver Products in conformity with the contract and is held liable for defects of conformity existing at the time of delivery. It is also liable for defects of conformity resulting from packaging, instructions for assembly or installation when required by the contract or carried out under its responsibility." To be compliant with the contract, the Product(s) must:
1. Be suitable for the purpose usually expected of a similar product, and, if applicable:
- correspond to the description provided by the Seller and possess the qualities it presented to the buyer as a sample or model;
- possess the features that a buyer might reasonably expect after the public statements made by the Seller, the producer or his representative, particularly in advertising or labeling;
2. Or have the features defined by mutual agreement by the Parties or be suitable for any particular purpose sought by the buyer and made known to the Seller, to which the latter agreed." The action resulting from conformity defects is limited to two years after delivery of the Product(s)."
The Seller is obliged to guarantee against hidden defects of the item sold which might render it unfit for the use for which it was intended, or that might decrease this use to an extent that the buyer would not have purchased it, or would have paid a lower price if he/she had been aware of such defects."
Section 9 Returns, exchanges and refunds9.1 Returns For claims regarding Products ordered (damaged Products, Products not conforming to the Order), the Customer may return the Product(s) to the Seller within 10 days of receipt of said Products by strictly following the procedure below:
a) Return form: the Customer must fully complete the Return Form on the Website and then send it by email to the Seller Customer Service Department at: email@example.com
b) Return number: the Seller Customer Service Department will provide the Customer with a Return Number, which must be indicated with the returned Product(s).
c) Condition of the Product(s) returned: the Customer must return the Product(s) carefully packed in a secure package and the Product(s) must be in their original condition and ready for sale (unused, unworn, and undamaged).
d) Return address: the(s) Product(s) returned by the Customer to the Seller shall be sent to: RIDGE WETSUITS LLP, 95 Mysore Road, SW11 5RZ London - UK
e) Return costs: return costs shall be borne by the Customer
f) Responsibility for returns: Product returns are the responsibility of the Customer. Therefore, the seller recommends that the Customer use insured registered mail to be able to track return parcel shipment.
g) Return verification: upon receipt of the return, the Seller will inspect the Product(s) and, if the return is validated, shall reimburse the bank account used by the Customer for payment of the Order. Return verification will be processed as soon as possible after receipt of the Products by Seller. If the return does not comply, the Product(s) shall be sent back to the Customer. If the return is validated, an email will be sent to the Customer to inform him/her of the status of processing of his/her return.
h) Refunds: For returns of defective Products or those not compliant with the Order: if the return is validated, the Seller will refund the price of Product(s) to the Customer subject to processing and handling fees. Failure to comply with the procedure indicated above, and without prejudice to applicable legal guarantees, the Customer may not make any claims, and the products supplied by the Seller shall be considered to be free of defects.
Section 10 Intellectual PropertyAll elements of the Seller Website, whether audio or visual (such as text, illustrations, photographs, company names, distinctive signs, trademarks (this list is not exhaustive)) are protected by copyright, trademarks and/or English, European and international patents and are the exclusive property of the Seller. For this reason and in accordance with the provisions of the French Intellectual Property Code, only strictly personal use of the Website is permitted, and provided that the elements of the Seller Website will not be changed. Any reproduction or total or partial transmission of the Website www.ridgewetsuits.com is strictly prohibited without prior written authorization from the Seller.
Section 11 Personal Data Protection Data Protection and Freedom of Information LawRIDGE WETSUITS collects some personal information required to process Customer Orders. This information is strictly confidential and intended solely for the Seller and/or the various providers involved in the management of the Customer Order.
RIDGE WETSUITS may communicate this data to the various agencies and authorities that are legally entitled by injunction of said legal authorities or to defend its rights or those of its employees, customers or any other person.
Except in cases of force majeure as defined by law and the English courts, RIDGE WETSUITS agrees to take all necessary precautions to ensure the security of its files and protect its computer system, and in particular to prevent Customer personal information from being distorted or damaged, or to prevent unauthorized access by third parties. Customer personal data is sent and stored on Amazon Web Services (http://aws.amazon.com/fr/) server, which is located in the UK, The Customer may also modify his/her personal data from the Customer Account area by identifying him/herself with an email address and password.
Section 12 Liability and Force MajeureThe Seller may not be held liable for damage caused to the Customer due to breach by the Seller of these Conditions and of any legal obligation.
The Seller shall not be held liable for any direct and indirect damage or disadvantage associated with the use of the Internet (including a service interruption, external intrusion or presence of computer viruses) that falls outside of the measures and precautions taken by the Seller for this purpose.
The Seller shall not be liable for the total or partial non-performance of its obligations set out in the Order placed by the Customer, provided that such non-performance is caused by an event of force majeure.
In such a situation, the Seller will inform the Customer of the occurrence of such an event within three (3) working days of its occurrence, by e-mail. After a period of 1 (one) month, and should said force majeure event persist, the Order will be canceled and will, where appropriate, be subject to reimbursement by the Seller within a maximum period of 30 (thirty) days.