- FREQUENTLY ASKED QUESTIONS
How do I take my measurements using Nettelo 3D body Scan?* Create an Account with Ridge Wetsuits.
* Go to the Custom Fit page under the About menu, click on the Netello Icon and download the App, (Create a Nettelo account) .
* Watch the video - How to create a 3d body and proceed with creating your own scan.
* Link you Nettelo account with Ridge Wetsuits using the same email address.
* Ridge wetsuits will send you a share scan request, (take a look at the tutorial on how to share 3d body scan).
How do I take my measurements using the Manual Process?* Create an Account with Ridge Wetsuits
* Go to Custom Fit page under the About menu, click on Manual Measurements
* Log in and follow the step by step process. At the end, save by giving it a name * Make sure someone is there to help you,
* Take your measurements standing up and in your underwear,
* Make sure you keep the tape tight and measure to the nearest cm or inch.
* Double check all measurements.
Do I need another person to help take my manual measurements?Yes, this is essential someone helps you with the measurements. There are some critical ones you cannot do on your own.
I do not have a measuring tapeDrop us a line with your name and address at email@example.com and we will send you one ASAP.
What if my wetsuit does not fit?If the wetsuit does not fit because of a manufacturing issue or an error on our side we will remake your wetsuit free of charge and cover the shipping fee for you to ship the wetsuit back to us. Before sending the wetsuit back, please contact us at firstname.lastname@example.org to help us better understand the issue.
What is your return policy?Your Ridge Wetsuits wetsuit was custom crafted for you. Unless determined to be defective, it is non-refundable and non-returnable. Before use, please inspect and bring any construction, fit, or material issues to our immediate attention.
What is the warranty policy?All of our wetsuits carry a 24 months warranty on material, construction, stitching and 12 months warranty on taped seams from the date of purchase for any workmanship defects. Any other form of damages will be the sole responsibility of the customer.
All damage assessment will be determined by Ridge Wetsuits. Wetsuits that have been improperly handled, not fully taken care of as instructed or simply overused will not be our responsibility.
Where do I send in the poor fitting wetsuit for an alteration or remake?Please contact us and we will send you a rwa number and an address where to return your wetsuit
How long does it take to get a repair or alterations?Please give us a call and depending on what needs to be done, we will give you an estimate.
When will I receive my wetsuit?We process and ship all wetsuit orders within 2-3 weeks.
What shipping options do you offer?Every Ridge wetsuit includes free worldwide shipping via Post office, Fed Ex or UPS. We do not ship to PO boxes.
I am in a different country. Will I have to pay additional tariffs or taxes?Please check with your local customs office for these charges. Because it is collected as the merchandise clears custom, we are unable to include it.
I want To Change My Measurements On An Order, How Do I Do That?Contact our support team at email@example.com (within 24 hours) if you feel you have made a mistake on any measurements.
How can I pay for my wetsuit?We accept PayPal, Visa, MasterCard, and American Express and use a SSL encrypted credit card processor for safe and easy transactions
How can I trust that my credit card will be safe through this payment process?Our website features a SSL secure connection during all transactions, keeping your information secure and private.
I want to touch and feel the wetsuit before I purchase.Sample neoprene swatch are available free of charge. Drop us a line with your name and address at firstname.lastname@example.org and we will send one ASAP.
Alternatively, you can check out our wetsuits at
Seasick Surf Shop Bidart France
5 Avenue cumba 64210, Bidart
Phone: +33 (0)986 779 670
Seasick Surf Shop Amsterdam NL
Eerste Egelantiersdwarsstraat 2, Amsterdam
Phone: +31 (0)6 47 980 508
A temperature guide?
|above 68°f or 20°c||2/2mm|
|61-66°f or 16-19°c||3/2mm|
|55-59°f or 13-15°c||3/3mm|
|48-54°f or 9-12°c||4/3mm|
|41-46°f or 5-8°c||5/4mm|
If you are still unsure of which wetsuit thickness will work please contact us at email@example.com